New Users FAQ

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Welcome to your New Online Trading Community! You probably have quite a few questions about ePier.com, and how everything works on your site? Our staff of Online Auction Experts has provided the following list of the most Frequently Asked Questions we receive from New ePier.com users, and the answers to those Questions. If you are unable to find an answer to your question from this list, please try the Technical Support forum where others may have received an answer to a similar question you may have. Also feel free to e-mail us at support@epier.com. We are always happy to assist. You may point and click on any one of the questions in this list to find it on this page. Here are some of the most Frequently Asked Questions we receive from new ePier.com users.
FAQ’s for Sellers
Registration	FAQ’s for Bidders/Buyers
I am new to all of this. Where do I begin? Why do I need to register with ePier.com? Do I have to buy or sell anything after I register? What about the privacy of my information? I registered. Why does it still say I am not a Registered User?
Your Information I forgot my user password. What do I do? How can I change my User ID? How can I change my e-mail address information? How can I change my address or phone number? Getting Around How do I find things on ePier.com? What does the number next to a person's name or e-mail address mean? How do I bid on an item I am interested in? How do I leave a feedback comment about my experience with another user? I have something I would like to sell. What do I do?
Q: I am new to all of this. Where do I begin?
A: Anyone is welcome to browse and search for items on the ePier.com website. If you see something you would like to bid on, or have something you would like to sell, you will first need to become a registered user. Registration is Free and Easy!! You will only need to register once. To become a Registered User click here. Back to the top
Q: Why do I need to register with ePier.com?
A: Anyone is welcome to browse and search for items on the ePier.com website. If you see something you would like to bid on, or have something you would like to sell, you will first need to become a registered user. Registration is Free and Easy!! You will only need to register once. To become a Registered User click here. Back to the top
Q: Do I have to buy or sell anything after I register?
A: No. You are not obligated to buy or sell anything on ePier.com by registering. Feel free to stop by any time and look around. If you see something you would like to bid on, or decide you have something you would like to sell, you can do so easily as a registered user. Remember, Registration is Free and Easy. To register now click here. Back to the top
Q: What about the privacy of my information?
A: Your privacy is extremely important to us. To review our policies regarding the use and management of the information you provide us, please read our Privacy Policy. Back to the top

Q: I registered. Why does it still say I am not a Registered User?
A: After you filled out the registration form, you were sent a confirmation e-mail. Please follow the instructions in that message to complete your registration. This process ensures that your e-mail address is correct and working. Please allow at least 24 hours to receive your confirmation message. You'll need to confirm your registration with the information you receive in that e-mail, by going to the Confirm New Registration page. If you did not receive this e-mail or need us to resend it, please contact Support@epier.com. Back to the top

Q: I forgot my user password. What do I do?
A: Simply fill out and submit our Change User ID form. We recommend that you consider this carefully, as your User ID is a valuable asset in developing your reputation within the Community. Back to the top
Q: How can I change my User ID?
A: Simply fill out and submit our Change User ID form. We recommend that you consider this carefully, as your User ID is a valuable asset in developing your reputation within the Community. Back to the top
Q: How can I change my e-mail address information?
A: You can change your e-mail address information by clicking here. There are 2 steps to this process. First, we will ask you to provide your old e-mail address or User ID, your password and your new e-mail address at the Change of e-mail Address form. The system will then send you a code to verify your new e-mail address. Second, you will be asked to enter that verification code at another location (as directed in the verification e-mail) to complete the process. This is done to confirm that your new e-mail address is correct and verify that you have control of it before it is used. Back to the top
Q: How can I change my address or phone number information?
A: You can review change or update your contact information by clicking here. You must provide true and correct information at all times. Providing false information may result in the temporary suspension of your ePier.com Account until you provide us with true and correct contact information. Back to the top
Q: How do I find things on ePier.com?
A: Through our advanced search facility, you can look for specific items by name or item number, a specific seller or bidder, and much more. To begin searching now click here. Back to the top
Q: What does the number in parentheses next to a person's User ID or e-mail address mean? Example: isell@myemail.com (25)
A: This number indicates the user's current total feedback rating. You can view any user's feedback profile by clicking on the number in parentheses. A user's feedback rating number changes whenever a new feedback comment has been left about that user. This number may increase or decrease, based on what type of comment has been left. A positive comment will increase this number by +1-point. A neutral comment will not change this number. A negative comment will decrease this number by -1 point. Back to the top
Q: How do I bid on an item I am interested in?
A: Once you have found an item you would like to bid on, go to the bidding section, located at the bottom of the listing, and place your bid in the appropriate box. For some helpful tips/tricks about bidding click Remember, you must complete the Registration Process, before you can begin bidding on ePier.com. Back to the top
Q: How do I leave a feedback comment about my experience with another registered user?
A: The easiest way to leave a feedback comment about another user is to go to the top or bottom of any page on ePier.com and click on the word Feedback from the index. Our feedback system is an important tool in maintaining trust and honesty within the community. Back to the top
Q: I have something I would like to sell. What do I do?
A: If you would like to sell an item on ePier.com, please start by visiting our Sellers FAQ page by clicking here. Back to the top